Eric K.

The agents at the gate are incredibly hardworking. Aer Lingus has crooked overbooking policies. We booked our flight 7 months out and checked in 4 hours early. We were involuntarily denied boarding, causing us to lose 2 days of our vacation. They violated federal policy twice by not including a verbal or written reason as to why we were selected for IDB, and by not asking for volunteers to take a later flight in exchange for compensation. They have a 10 percent overbooking policy, one of the worst of all airline companies. We were thankfully refunded the maximum amount for our flights ($1350 each). However, one of the checks bounced, causing us to incur an additional fee from the bank. Customer service hung up on us after an entire hour on hold and then did not call back. We were last told to open a ticket for the bounced check. If not refunded in a timely manner we will be filing a civil lawsuit with the better business bureau. We will not be flying with Aer Lingus again and I strongly encourage anyone who is flying with them to get an understanding of FAA regulations.