After being swindled out of $300 by a vendor who identified herself as Doris H and Lychee M, it was virtually impossible to lodge a complaint with aliexpress online or by phone. No one was responsive and the automated online customer service had too many intentional glitches. Endlessly frustrating and OBVIOUSLY designed to ignore the concerns of customers. I never received a refund or spoke with anyone about my experience.
AVOID THIS VENDOR: Dreamwork Hair Pruducts Co., Ltd (aka Lychee M, Doris H)