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Basically I created a logo for a hat, it was returned unable to be printed with issues, I called spoke directly with CSR about issues, corrected the issues, resubmitted, and it was rejected again. I sent a email back asking how this could be, and received a response that my order is now being processed. When I looked online it says my order was still cancelled, and when asking customer service about the order they have not responded.
Update - apparently this company cannot communicate internally. The order was cancelled but just didn't let the other person "confirming" my order know. So my suggestion is order at your own risk,
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Thank you for the feedback and we apologize for any inconveniences you have experienced. It looks as though a member of our CS Team had reached out to you in regards to the issue and if you have any further questions or concerns, please feel free to respond to any of their emails. Thank you and have a wonderful week.