Eric B.

Contacted Stihl about a trimmer I had purchased and used twice in the first 14 days after the Northern Tool store in Fargo, ND said they would not exchange it after the head had quit working. Stihl had the worst response ever. They said they could not tell a seller how to warrant their product. I couldn't believe my eyes. I will never buy another Stihl product and will work diligently to see others don't as well. All I wanted was an exchange so I could trim my yard. Most pathetic service ever from Stihl and Northern
Tool.
The response from Stihl:

Dear Sir/Madam,

Thank you for contacting us at STIHL Customer Service.

We would like to let you know that it is up to the dealer's discretion if he will exchange a product or not. We as the manufacturer can not interfere with the dealer's policy on that matter.

If there would be anything else you would require, please do not hesitate to reach out to us.

Kind regards,

STIHL Inc.
536 Viking Drive
VIRGINIA BEACH, VA *******
USA

*******445
www.stihlusa.com

Purchased a Stihl battery operated trimmer on May 22nd. I had used it twice as of June 6th. The head no longer was working and it did not turn at all. So I was not worried since it was a Stihl product and a supposed good company I bought it from. Boy was I wrong. I arrived at the store and stood at the front for over 5 mins with the trimmer in hand and the manager continued to talk with a friend about some grilling party they had had. Then one of his store clerks (yes clerk) came up and I asked to have my trimmer replaced as I had it such a minimal time and I needed one. That's when the manager finally figured it was time to engage. He said no. Said Stihl only allowed it in 7 days. I said show me. He couldn't. So I contacted Stihl. They said it was completely up to the store on replacement. Stihl's service response was ridiculous too. I will write a review on their site also. The manager was very rude and could have cared less about my problem. To him he made his store profit and could care less about me and my trimmer he sold me. In 35 plus years of retail I have never been treated or dismissed so bad. This manager needs a permanent brake from his job. I am disgusted. Now I have to go buy another trimmer, a DeWalt, this time. I am also contacting the ND Attorney General office since the manager says he can do whatever he wants.