Eriel D.

If I could give zero I would. I had a reaction to their products. I called the next morning to let them know. I was told a manager would call me back. No one called me back. When I finally kept calling and managed to talk to the Manager 8 days later I was told that they needed to talk to Management to authorize a refund. I thought I was talking to management? She then went on the tell me their products are completely allergen free, which is impossible, and that I could not have had a reaction to their products. She said a reaction would have happened within 10 mins of application and I said that is absolutely untrue as someone with a child with contact allergies this is all lies. It is false assertions to say something is completely free of all allergens. Their website says refund can only be given within 14 days of purchase for unopened and unused products. I did not open or use anything. I have over $1500 of products I cannot use. I feel like they are trying to give me the run around to pass the date of eligibility for a refund. I will be taking this to the better business bureau.