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Erika R.

Qld

Contributor Level

Total Points
80

1 Review by Erika

  • Amazon AU

12/13/23

My order was never delivered to me and I was confirmed 4 times of a refund. Then I got an email from their "specialist" team advising that they would not refund and threatened to stop my account (I am a paying prime customer). They then declined the refund, would not give me a complaint department and when I attempted to resolve via chat they cancelled the chat over and over. I'm out of pocket and they don't care. The WORST customer service I have EVER seen. To date still no refund and they are ignoring my emails and disconnect chats

Tip for consumers:
Disgusting customer service

Products used:
None

Service
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