Erik C.

I run a professional management company. We needed snow removal for our buildings in Chicago. Eden appeared professional and experienced. The whole operation turned out to be a poorly-run sham operation.

During the first snowfall, the majority of our contracted properties were not plowed; in fact, only one of 18 properties was plowed on time. Of the remaining 17 properties, Eden was only able to service seven and I was left to find alternative services for the remaining 10 properties. Eden failed to plow three of the seven properties they had "scheduled" within 3 days of the snowfall. At no time did anyone from Eden contact me with updates; I repeatedly reached out to them.

At the end of the day, I had to scramble to find alternative services for 13 of 18 contracted properties. Over 200 residents were affected by their negligence. When asked why my properties were not serviced Jared glibly told me they didn't have contractors lined up. As it turns out, Eden does not do ANY work themselves and has NO contracts in place for their services. They cannot control the timing or the quality of the work they perform. For something as important as snow removal in Chicago, that is simply unacceptable.