I ordered something months ago and did not receive it. A customer service rep. From Wine.com mentioned it was in the hands of Fedex, however, it was delivered SIGNIFICANTLY late and way past the occasion for my friend. Wine did not help issue a refund and the rep. Was unknowledgeable and had no clue what she was talking about. In order to get this issue resolved, i had to dispute it with my CREDIT CARD COMPANY, which should only be used as a last resort. What an embarrassing organization.