I bought an antenna from them that looked used in a torn box when I got it. When I tried to contact customer service, I got no response. I tried calling, texting, and email. When I called one time and didn't leave a message, I got a response wanting to know if I wanted to buy something. After several more unsuccessful tries, I went back to Paypal who I used to make the original purchase. Paypal was super and after going thru the Paypal Resolution Process, I got my money back. I would never buy from Antenna Deals again.