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I ordered a simple tee shirt on December 4th. Here we are on December 18th and my order still says "new" and has yet to ship! Was supposed to be a Christmas gift for my husband. Doubt it will arrive in time.
I have tried to chat every day (which has conveniently been "down" even though it says they are available 10am-5pm.)
I have emailed them twice for an update. No response. Nothing.
I feel like they are just hiding from everyone…if you are struggling to keep up with holiday orders just $#*!ing say that. But to leave paying customers hanging?! $#*! move.
It sucks cause I love their designs but what's the $#*!ing point if you can't even get your order or any support with it…?
Not a good look, guys. Get your $#*! together.
Erin K.'s review of LookHUMAN earned a Very Helpful vote
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We sincerely apologize for the frustration and inconvenience caused by the delay in your order and the lack of communication. Your experience is not reflective of the service we aim to provide, especially during the holiday season.
We're actively addressing the issues you've raised, and our team is working diligently to expedite your order and provide you with the necessary updates. We understand the importance of timely deliveries, particularly for gifts.
We appreciate your patience and want to assure you that we take your concerns seriously. If there's anything specific you'd like us to address or if you have further concerns, please reach out directly. We value your feedback and are committed to making things right.