Unbelievably poor experience with this company. I wish I'd seen the reviews before placing my initial order. Luckily, I saw these issues before I actually sent in my glasses to be repaired and avoided the problems I've seen others had--overcharging and the like. If you do fill out this order however there will be an influx of emails like you have never seen. I received at least four a day along with text messages as well. I tried to politely make it clear that there is no way to cancel the order on the website and I would not be sending them in. I have continued to be bombarded with emails for weeks and have had two very nasty exchanges with their customer service team. They've been rude beyond belief, which is what prompted me to write this review. As one example, one agent asked me why I decided to cease my order. I tried to respond that some of the negative reviews had warned me away from their company. I was quite literally asked "9,000 orders and only 300 bad reviews. Do you know how to do math?" All their emails are threatening and aggressive, with one woman telling me she'd send to collections for the $6 shipping label that apparently they require I pay for though they took no credit card info at the start. I'm appalled that such a place as this still exists at all. Whatever you do, go somewhere else!