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Bought a laptop on ebay. Poor guy sent it by this peace of art company. Guess what - it had stuck on collected from pickup shop... 20 days already - no item, no money back, no refund, no investigation outcome. If you want similar experience - you are welcome to join this great company. Just go to dpd online and you're one item less. Great!
Tip for consumers:
Please stay away. Or at least pay for extra full insurance for your item.
Products used:
None, - item lost
Beware! Don't do the same mistake I did. Bought a phone - 1 month already and it still processing. No support whatsoever. Sounds like a complete scam. Thank god I paid via Paypal - escalated to them. I hope I will get my money back. -1 Star
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Empty.
Ordered clothes suitable for post operative care in hospital from same supplier. Both parcels...
Absolutely awful company to deal with. We arranged a collection 6 times and they didn't show up 5...
Dear Ernie,
I'm sorry to bring you a bad customer experience.
I will follow up on your questions and solve problems for you.
I have verified your order information and sent our solution to your email. Please be sure to promptly confirm the reply to us, we must try our best to solve your problems to your satisfaction.
You can also contact us at the following link.
https://www.tomtop.com/help/our-service-channels.html
Tomtop will solve the problem for you.
Best regards,
Adene