Don't waste your time or energy with this company I have been with them 4yrs. They are hard to get a live representative and then when it's time to upgrade they are doing inquiries on your credit. Although it's Black Friday they still won't apply any credits until you pay for the phone that's crazy. 4yrs with them has been hell, turning off my phone by a mistake, then charging $10 to talk or pay with a live representative.