I've ordered from them many times. I always order with a coupon so I get amazing prices on books I would otherwise never find. I can spend a lazy afternoon in the hammock just perusing the listings. I've given them feedback on a category of books I routinely search for, but would get mixed in with other books I DON'T want. (The words are similar.) They fixed that for me. Now I can search for my desired category and not be floored by 1000 off-topic books. Have never been let down.