Harry C.

Their staff on the Mexico City tour were most friendly, efficient and accommodating in every way. Every detail was accounted for; from the initial airport pick up, to providing us detailed lists for the two socials. They came to our hotel each morning to greet us and individually attended to each and every concern and made everyone very comfortable and ensured the overall tour was most enjoyable. The translators were outstanding and of great help to all. I would highly recommend this agency; they are deserving of praise and I would not hesitate to return when I get the chance.

I ordered for washer and dryer and it was supposed to be delivered sometime in June 2022 and the last mile delivery company XPO logistics said due to over capacity they need to re-schedule and they kept saying that each time they confirm a delivery date and nothing was delivered as promised. I ended up cancelling the order but it's taking ages to get the refund and each time I call the customer care, they create a ticket and then back into the black hole. Samsung should respect and value their customer's time and money. I'm never buying any samsung product online.