I was skeptical about purchasing a refurbished phone. When I recently decided to move from Android to iPhone I wasn't sure if I could adjust and therefore didn't want to spend the cost of a new one. After much research (Including Amazon) I decided to give it a try. Boy am I happy I did! I doubt I will ever purchase new again. My iPhone looks and functions like a new one. I love my 'new to me' iPhone 11 ProMax! If you're debating I say DO IT! You have 30 days after purchase if you change your mind.