Eugene G.

My wife and I purchased three pairs of shoes at the ALDO store inside the Tyler Mall in Riverside, California on 11/17/2023. At checkout the the store manager (Sabrina) only put two pairs of shoes in the bag. We realize this when we got home. The mall closes at 8:00PM so we were not able to go back the same day. We returned the next day and told the cashier of the issue, the store manager was standing next to the cashier and she remembered my wife and I. She said " I remember you" Told us to hold on and went to the back room. When she came back her attitude was very rude and told us that she had giving us two pairs in the bag and one without a bag. I than told her that was not the case and asked her to check the store cameras. She told me she couldn't check the cameras and there was nothing else she would do and we had to leave the store. I than told her " do you really think we would be coming back if we had the shoes?" I asked her a second time to check the cameras, she said she could not and she was going to call security. She went to the backroom my wife and I waited. She came back and I asked her to give me the contact information to corporate and her supervisor, she told us "get it your self". I asked a second time and she fully ignore the request. I told her "are you going to ignore me?" and she just went on with no response. Security never came. We're out a pair of shoes, the condescending attitude and lack of effort to resolve a customer's concern from a store manager (Sabrina) is a reflection of the lack of service training from ALDO to their store leaders.