Eugene M.

Placed order 11/29
Received wrong product 12/7
Notified keyless on 12/7,12/11 and 12/19
Complaints noted in Order Details under Status History & Comments but no action taken by keyless
Opened dispute with PayPal 12/27
12/28 keyless contacts me offers return label
1/1 I ask for the return label
1/3 keyless provides label
1/4 I drop off package at FedEx
1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock
1/15 I cancel dispute
1/29 I send keyless email stating payment has been released for two weeks now!
1/30 keyless cancels order, says
As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s.

While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much.

So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion.

Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire!

Coupon: KeylessAndLovingIt!
Expires 12/31/2023

Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.