Eva D.

We ordered a Signature, "High Toilet" for senior citizen and paid over $500 for it. In discussion with the Sales Person, he confirmed that this was a higher toilet... When it arrived, you could not tell whether it was a high toilet... it was installed and confirmed by plumber that it was a standard size. We called build.com and spoke to two very disagreeable men who appeared to get everything we were explaining wrong, repeating themselves, reversing what we had already said, and finally saying that they could not even reimburse us in a partial credit. One of the representatives was not professional enough and even hung up on us. They are now saying, upon the third call to them, that if the toilet is 16 and half inches from floor up than it is considered a high toilet!... This is not true because the old removed toilet was a 25 yrs old one and was considered at that time a "STandard toilet" which this new toilet from build.com compares with in height. 20 yrs. Ago they did not have high or higher toilets and all toilets were Standard... Now they are trying to make us understand that We ordered a 16 and half inch toilet which is now considered high... The whole thing is extremely misleading and they are not willing to comprimize on this at all!