Evan V.

In August 2020 we booked an open ticket…
In August 2020 we booked an open ticket to fly to Greece from UK from in October of the same year and we were assured that due to the pandemic if we needed to cancel the flight we would be able to do so without a penalty and the moneys paid towards it could be transferred to flight in the future.

We went into a new lockdown and we had to cancel our flights and when I called to do so and asked for a validation back I was told that Aegean does not provide this service but rest assured when you rebook your flights the money paid will count towards it.

I recently called to book another flight just to be told that because it was over a year since the last booking the company would not honour the previous agreement.

I had no email from them let me know that this would be the case and when I had spoken on the phone with the operated I was assured of the opposite due to the pandemic situation.

I have been scammed!