E W.

We booked a spa retreat to Budva Montenegro through Tripaneer. When we arrived the spa advertised did not exist. Instead we were taken to a run down 2*star hotel with 0 amenities. We contacted Tripaneer immediately for assistance but the only response we got back was sorry, we are discussing what to do, it is the weekend we will get back to you. Four days later they contact us to say we can book another trip through them. As if I would ever trust this company again! If they are not crooks they are bad business people as the do not check out their suppliers and have poor customer service. If they are crooks they post spa retreats that don't exist with fake reviews and don't return your money. Be warned...do not use this company!

In order to transfer money from my PayPal account to my bank account I was forced to use Xoom. I followed the instructions and shortly thereafter received a message more info required however xoom did not specify what info. I tried emailing, I get assigned a case number and told someone would follow up but no one follows up. When i attempt to call the number provided the messages says too busy, call back and hangs out. This company is the worst holding My Money hostage and I have no way to retrieve it. Do not use this service or Pay Pal for enabling this.