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The whole ordeal just gets worse by the time. It's the most appallingly incompetent company there is.
Now, I received a message that my issue has been resolved, even though no suitable solutions have been offered and I haven't been contacted in many hours.
The company still refuses to come and collect the faulty item they have sent me TWICE, and falsely claiming that I returned due to a "change of mind" when it was clearly stated and proven that the item was delivered damaged, unless I go out of my away AGAIN and pay to print for a return label.
Tip for consumers:
The same product was delivered faulty TWICE, was given a refund when I asked for a replacement and they refuse to collect the item unless I pay to print a return label
Products used:
none, it was delivered faulty and not replacement was offered
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Empty.
Worst customer service I've come across in 40 years. Do not order online! They online tell you...
Avoid at all costs! Paid extra for next day delivery. Took over a week to deliver. Once delivered...
