Faiha F.

I recently had an extremely disappointing and frustrating experience with Care.com, and I feel compelled to share my negative encounter to warn others about their questionable business practices.

First and foremost, Care.com appears to have predatory financial schemes masked behind their subscription services. I opted for a supposedly straightforward "ONE MONTH subscription" with the understanding that it would not automatically renew. However, to my dismay, the invoice revealed the fine print indicating an auto-renewal policy, a detail conveniently absent during the initial sign-up process. This lack of transparency raises concerns about the company's commitment to ethical business practices.

Furthermore, the vetting process for their employers seems lax, leading to subpar services. The platform's poorly designed website exacerbated my already frustrating experience. It consistently crashed and, on occasions, locked me out of my account, rendering the subscription virtually unusable.

Attempting to rectify the situation, I promptly reached out to their customer service when I noticed the unauthorized charge on my credit card mere hours after the auto-renewal. However, my plea for a refund was met with staunch refusal. The refusal, coupled with the deceptive auto-renewal tactic, leaves customers like myself stuck with an unwanted and unusable subscription, highlighting the company's greed and lack of customer-centric values.

The overall impression is that Care.com engages in dishonest practices, attempting to take advantage of parents seeking extra help. This experience raises serious ethical concerns about the company's commitment to customer satisfaction and transparency. I strongly caution potential customers to exercise extreme caution when considering Care.com as my encounter has left me disillusioned and regretful of my decision to engage with their services.