Fe E.

Purchased a personalized blanket 1 month ago. Still no update or tracking info on purchase. There is so much marketing on social media and influencers pushing this product but for regular people like me, we get no updates and no information on orders we actually paid for. The money has been posted already to my bank even before the item is shipped. Do not trust this company!

I have loved my FFF boxes but this last Edit sale and their response to it has left a bad impression on me. I have purchased $700 worth of items in the last Edit sale and am now 18 days after I've paid still with no tracking information, ETA or assurance from FFF that my items are shipping out. They have clearly broken FTC laws by refusing to send out products outside of their promised delivery window to customers who have already paid for them! Not only that the canned response from them is that it's still processing and I'll receive an email as soon as it ships. I have never had to use this much energy in chasing after information about a huge purchase before. Also, after the sale they notified those still waiting that there have been a list of Out if Stock items which is crazy because we already paid for the items. As days after the promised delivery date started to pass, the Out of Stock items list started to grow. So now after having to chat with multiple FFF reps, I am now missing 5 items on that OOS list which I've paid for. When I asked for a refund I was refused a refund because it's "processing" and I asked several times and finally got it after asking on the third try. I literally had to beg for a refund for items that haven't shipped out yet and will probably never ship out until 1 month later. So here I am 18 dats after paying and no one still can give me info on where my items are. Out $700 and nothing to show for it. I would be more understanding if FFF was truly empathetic. I have never felt so devalued as a customer. Very disheartening to feel this way and ignored as a customer. I simply want to know where my paid for items are and when I will receive them!