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Very poor service, they lost my package, my waybill number usps: **************** ******* tracking inquiry has been sent, they have received it, but they do not admit that I received Arrived my package, it cost me 165 dollars, please look at their service, I contacted them many times to solve the problem, but Amforward said that I used their address for fraudulent transactions and terminated my account. I am very angry. I provided them with sufficient evidence, but they still insisted on the wrong decision. They just don't want to solve my lack of packages. And use its forwarding service with caution.
Customers, please see their absurd reply
Amforward charged my monthly subscription service fee of 9.9$, and they restricted my account so that I could not use anything. They are a scam company, please don't use it. Amforward stole my package worth 165$ and they don't admit it., Saying they did not receive
Fangduo J.'s review of AmForward earned 5 Very Helpful votes
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This company provides only amazonpay or paypal for sending payments to them! They charge the...
The reviewer/complainer is on a mission to smear our company's reputation.
Here is what happened:
On 09-24-2020 we discovered that the user has filed a dispute through his credit card company for a shipment that was actually delivered. This is called chargeback fraud. Any such activity is a violation of our terms and conditions. For that reason, we made a decision not to renew his subscription and close his account at the end of his subscription term on 10-12-2020.
After we notified him of our intentions to close the account, he mounted his smear campaign to harm our company's reputation on several reputation review platforms using an unrelated case of a package misdelivered by USPS that we have never received and that occurred months prior to this case.
We tried to negotiate with him and offered to extend his subscription for mail receiving for additional 3 monthly periods to allow him additional time to change his mailing address in exchange for an agreement to stop his smear campaign.
After we did not agree to his demand to continue our services past the additional three monthly terms he requested to close the account immediately on 09-30-2020. We shipped out his mail and refunded the unused portion of his subscription before closing the account as he requested.
Despite all his complaints and bad reviews he placed on multiple review platforms, he tried to sign up for a new account with us on 10-04-2020 providing his first name and last name in reverse order to avoid detection.
On 10-09-2020 he sent us the following message: "If you can correct the wrong decision and restore my account permanently, I can delete the comment".
This is a clear indication of his true intent to blackmail our company to yield to his demands by spreading bad reviews and false reports to consumer advocate organizations.