I ordered a pair of shoes and returned it for an exchange. 3 weeks has gone by and the exchange was never sent to me. I email to inquire and no one responded. I called and waited on hold for over an hour when the estimated time was 8 minutes. The Representative agreed to do a return of my funds less $10. When I disagreed with the refund amount the Representative began to laugh and say that I should have read the exchange policy. I will never buy from The Walking Company again.