Faranak M.

Over the years, I have purchased hundreds of articles of clothing from Aritzia for my daughter because they have fashionable clothes in small/petit sizes. Their customer services are absolutely horrible for a Canadian company. I bought a shirt for my daughter from one of their American store in Los-Angeles California, where I asked if I could do a size exchange or return the shirt in Canada, to which they said yes. Upon my return to Canada, I noticed that there was a snag on the sleeve, so I went to one of their stores to exchange it and was unable to do so because all the same shirts had some snags or some damage in the fabric somewhere, so I had nothing better with which to exchange the shirt. I was going to exchange it for something else, but they refused to count for value in American dollars which I initially paid in California. I asked the manager to consider that I had paid the amount in American dollars and was then told that they don't have American/Canadian exchange (even though I purchased the shirt under a Canadian Aritzia account in California without any problems) and they don't have any policy for my situation. I talked to their head office and was told that their American branch has nothing to do with the Canadian branches and was told my only chance to exchange the shirt was to go to united states to return the shirt. Previously I had other issues with returning other items to Aritzia, but I continued to shop from there because my daughter likes their styles, meaning that Aritzia is taking advantage of their young targeted audience by not offering proper customer service to a generation that is likely to sit down and take the abuse, rather than fighting back and getting what they deserve. They have a return policy of only ten days, which is an outlier amongst Canadian companies. In ten days, a product likely won't be delivered if purchased online, so the return period is lost before the product even reaches its buyer. I'm leaving this review in hopes of spreading awareness of Aritzias poor customer service and the impossibility to return products to Aritzia.