Sadly, there is no way to return a Dell laptop once you buy it online. You get the answering machine run around when you try to have a return lable sent to you so you can ship the product back to them. They make you run out of your 30-day money back guarantee by transferring you to a number that has a message to call back in one hour. We have called them and requested a return label online, for two weeks now, and we are running out of time to return the laptop that cost us a $1000 dollars. Don't ever buy online if you think you may need to return an item to Dell.com