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Don't trust Zara customer service, they don't tell the truth. I like Mango customer service better. I never have problems when returning an item back to Mango. If you don't want a headache don't purchase anything online from Zara.com.
Tip for consumers:
I have purchased two pairs of shoes from Zara.com. Both pairs were returned but I just got a partial refund. Zara don’t pay for shipping unless you are purchasing items not on sale. Even if you get defective items they will charge you shipping and handling.
Products used:
I have returned the items back to Zara
Returns got worse. Before they used to -e-mail you the return label, now they want to print it. I have received two items, one was used and defective, the other item was damaged. I have paid $63.17, the online credit after I have printed the label for both items was $43.00. I have disputed the return amount through my PayPal finance institution. They credited my account and closed the case.
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After finally deciding what I wanted to buy, I went to checkout and tried placing an order AT...
