Fedra M.

If I could give no stars to this company, I would! As a Law Enforcement representative, it is embarrassing to associates with the Galls (Riverside, Ca location). My Jacket was brand new (still with tags on) was too small for me. I went to Galls and asked, if I was able to exchange my jacket for a bigger size? There was two associates working the back, tailoring area. The skinny lady was super nice, but the bigger lady, the one who helped me, was horrible. She immediately had an attitude and accused me of wearing the jacket. When I told her, I was issued the jacket and it was never worn, she then asked for my information and said, I wasn't in the system, so she's not taking the jacket back. I understand if the policy prohibits them from taking back a brand new jacket, nothing I can do. The customer service on the other hand, could be a little more professional. This store doesn't back its Law Enforcement representatives, definitely a store you can't rely on…..