fedup f.

I purchased a Briggs and Riley spinner from Luggagebase.com and had used it for a trip. I noticed that there was a defect in the wheels. I called Luggagebase and they said that since I've already used it that I would need to contact Briggs and Riley directly for warranty issues. I had a terrible experience going back and forth with Briggs and Riley. Long story short, Briggs and Riley shipped my bag back to me unprotected and all scratched up. I kept dealing with the same lady at Briggs and Riley who wouldn't allow me to speak with anyone else except her and basically blew me off. I decided to call Luggagebase once more to find out if there is anything they can do to help me. And they did. Luggagebase called their contact at Briggs and Riley which resulted in the repair manager at Briggs and Riley contacting me directly. He was the nicest person and didn't hesitate to replace the bag for me. Thank you, Luggagebase for stepping in to resolve my issue with Briggs and Riley. Without their involvement I never would have gotten any resolution.

One of the items that I purchased from southbeachswimsuits was defective in that the pattern was noticeably crooked. I would only expect the best workmanship for a swim bottom which cost me $56. I was open to come to a compromise with the company instead of paying for shipping to have the item exchanged (both ways apparently). So rather than paying for 2 extra shipping, i would consider a discounted price and keep the item. I spoke with one of the supervisors/managers and sent her pictures that showed the defect. She even agreed that the print was crooked on the swim bottom. She agreed to give me a %15 discount on top of the $10 discount for making my first purchase on their site. However, she took the $10 back from me, and then I find out that they are giving %15 off to everyone. So basically I did not get compensated for the defect. I called her back to explain that she really didn't do anything for me and she just blew me off. I don't really care anymore, except she made it easy for me to never do business with them again. They don't understand the importance of customer satisfaction nor quality control. Once they take your money they're not interested in keeping you as a customer. They should really take notes from Zappos.com. If anyone is reading this, you should buy all your swimwear at Zappos.com because they provide FREE shipping both ways, no taxes and they will get it to you overnight with the best customer service you will ever experience, not to mention quality control. If I sold someone an item less than perfect I would be embarrassed, but southbeachswimsuits do not seem to care much at all.