FlowerChild F.

I am currently waiting on my 3rd delivery date because fedex is an unorganized and unprofessional company. I asked the rep if they could call their sister location in W. Virginia since my package has been there for 2 days with no movement. I was told that they could not because they don't know where it is because they don't track smart phones😳, company policy🤔. I suggest that every company that contracts with fedex perform an audit of customer deliveries and experiences and I'm sure you'll find that many people have complained about late and/ or missing deliveries and received no helpful assistance from customer service. Consider contracting with a more responsible professional, and organized delivery service that still cares about customer service and packages arriving on time. It is VERY inconvenient to have to continuously change your schedule to wait for a delivery that is marked for delivery but may not come. At this point it is 50/50 chance whether or not you will get your package on time or at all dealing with fedex. No photos to show because I got no delivery as of yet.