Felicity A.

Received an email in the morning that the courier had attempted delivery and was unable to. I was up since 6am working from home in the lounge room no one had even attempted. No card was even left so I called to complain and ask what was happening. Customer service was rude and dismissive, told me just to pick it up from whatever store they left it at. I said that I wanted the courier to deliver it as per the service, I would pick it up from a store if they'd attempted first but they hadn't. I asked to talk to someone about getting into contact with the driver and she said I'd have to wait four hours. I said I'd wait on hold and she told me no. I had to ask several more times and she then said it was a 40 minute wait for a supervisor I said I was happy to wait. It was only 2 minutes... he tried to call delivery driver and said the phone was off. I said I just wanted the parcel delivered and he said that he would send a message through to the scanner so the driver would see it. This was at 10am. Now 7pm and nothing. Just got an email that I had to pick it up from a random grocery store... absolutely disgraceful. No accountability for the company when they don't actually attempt delivery. STILL no delivery card... no one has been here.