Finula C.

Bought a pair of black trousers from here. Nowhere in the process did it indicate the brand the trousers were (Lexi) and that it was coming directly from Lexi from Australia. Got a text advising me I needed to pay duties. Got in touch with Naked who said that was a mistake and that the T&Cs advise some brands including Lexi come from OS taking longer etc. Well there was no info on the site as to which brand I'd bought? Package arrived eventually- late of course - I believed I was buying from UK and getting a 2-day service. Trousers don't suit but no returns info with them as they don't actually come from Naked Dresses themselves. Went to their website. Very complex returns process and refers to ‘form in bag' AND that if shipped from OS need to pay £35 to return to them. Since I didn't know they were coming from overseas - that is not acceptable. Trying to contact HQ now but no phone number. Very odd business... My advice would be to read & understand their T&Cs or avoid altogether. They clearly don't hold much/any stock in the UK so don't expect to get your order in the promised ‘usual time of 2 days'... and expect to pay big for returns or have to faff about to get the return info. PS I noticed the same review has been posted twice. Obviously to up their star rating which is very very dishonest. (Screenshot below of both reviews posted on different dates...)