Fiona M.

I am 60 and I have travelled around the world for most of my life, therefore I have used many different booking agents.
NEVER, in my entire life have I encountered such appalling service as your company.
I had to cancel and reschedule my flight 3 times, and each time it was a complete nightmare.

1. Calls repeatedly dropped out, sometimes up to 10 times
2. Requests to call me back each time before the call dropped out never happened
3. Customer service representatives found it almost impossible to understand what I was requesting (a simple rescheduling of a previously booked and paid for flight) and it would take so much explaining to get it through to them
4. Each time they FINALLY understood my simple request, they would either take so long to enact it, or, the call would drop out again and I'd have start the entire procedure all over again!
5. Most times it would take 7-10 calls over a period of 1-1 ½ hours to finally re-book

I have since spoken to quite a few people who have had the same horrendous experience with you.
I will NEVER book through you again, and I will make sure everyone I know for the next 20 years hears about my experience, including on social media and business colleagues and companies.

Fiona McLintock