Fion W.

Please don't waste your time and money! Do not buy from Milanoo. I made a mistake of buying from them the Halloween Light Pink Lederhosen Costume last month and when it arrived, I noticed that the arm covers that were supposed to come with the costume were missing. I emailed them right away and was questioned that I didn't look through the package good enough. They insisted they packed them. But they were not in the package! I explained that I would need them to send me the arm covers and they said the supplier was out of stock so they cannot send me a replacement. Then of course I asked for a full refund since without the arm covers, the costume was incomplete. They refused to do so and insisted that I had to return the item and pay for the full return shipping which would cost more than the item itself. It totally didn't make any sense to me. I don't know why I would have to suffer from this situation which is completely not my fault. We went back and forth and they did not back down a bit but to offer me $2 USD COUPON! What a joke! That's the most ridiculous thing I have ever heard! UD$2 Coupon?! What makes them think I would ever purchase from Milanoo again? That's an insult! Please do not encourage this kind of customer service. Do not buy from them. It is impossible to return and you will only be stuck with it.