FIRAT B.

I WOULD ADVISE EVERYONE AGAINT USING AIRFARENETWORK.CO.UK AND TO BOOK YOUR TICKET EITHER DIRECTLY WITH THE AIRLINE OR THROUGH A REPUTABLE AGENT. THEY ARE ON SKYCANNER, BEWARE!

I had my Turkish Airlines flight cancelled by the airline on the 9th of February 2020 due to adverse weather conditions spreading across the UK and I have been trying to get my money back ever since then, for 4 MONTHS. As I bought tickets from airfarenetwork.co.uk I can't go through the airline direct, which would have reimbursed me straight away, but instead I have had to deal with THE MOST HORRENDOUS CUSTOMER SERVICE through Airfare Network. The customer service representatives are EXTREMELY RUDE (the language they use, picking up their personal phone whilst on the call and putting you on extended periods of hold and more), I've been told that IT'S OKAY FOR ME TO WAIT AS I PAID LESS THAN WHAT I WOULD HAVE PAID ON THE AIRLINES WEBSITE which is a totally ridiculous notion. The call center is not helpful at all as THEY ARE PUSHING YOU TO GIVE UP it seems, so that you don't get your money back for your cancelled flight. I've spent hours and hours on the phone without success, and after asking repeatedly to be put through to a Manager, I have been passed to so called RODRICK, who is quite frankly, USELESS. Every time I have called, I have had the same story that I need to call back in so many days and every time I have to endure a long wait, this repeats and repeats. The excuse I keep getting is that the company can't get the money back from the airline, but the reality is that as a customer I paid these people in trust and my consumer rights with my booking being cancelled should be a full refund, which one would expect to be paid back in a timely manner. Speaking to the airline direct, they confirmed that they would have reimbursed me straightaway, but as I used an agent, Airfare network, I need to go through them and that they will refund me. We're nearing June and I am still waiting and I will continue to pursue this and to spread the word of what an AWFUL, TIME-WASTING and UNTRUSTWORTHY company they areAVOID THIS COMPANY.