FJ F.

They advertise low prices and you place your order. Then they tell you AFTER YOU PAY that you have to find another buyer to chip in or you won't get the item. When you don't because that was never your intention and ask for a refund they ignore you. Then when no one else buys in they write you and say, sorry no one bought in and now you have a credit with us! WTH? How can they get away with scamming customers like this! DO NOT PATRONIZE THEM!

We are continually impressed with Amazon's ability to provide stellar customer service and their Prime systems are a great value to all of us that shop online on a regular basis. We always go to the Amazon site first to see what they charge to gauge deals others are offering. We've seen people trying to sell used stuff on Craigslist for more than buying a new one would cost on Amazon! Even if you don't shop at Amazon, just them being there with their low prices, great customer service and Prime shipping, has forced other online and brick and mortar retailers to lower their prices or up their act, so kudos to them for that, if nothing else!

All this having been said, they have one nagging and frustrating unacceptable issue. If you place a lot of orders they start combining them and shipping them separately and then charges with mystery dollar amounts start showing on your charge card statement that don't show up in your order history. So, then you have to call them and they explain that these two orders were combined or we did this and that and we're sorry they don't show up in your order history as they do on your credit card statement. This needs fixing! Just give me every order you charged to my credit card in my order history AS YOU CHARGED THEM so I can easily scroll through and check them off when my credit card bill arrives. PLEASE fix this Amazon - everything else is awesome!

We are continually impressed with Amazon's ability to provide stellar customer service and their Prime systems are a great value to all of us that shop online on a regular basis. We always go to the Amazon site first to see what they charge to gauge deals others are offering. We've seen people trying to sell used stuff on Craigslist for more than buying a new one would cost on Amazon! Even if you don't shop at Amazon, just them being there with their low prices, great customer service and Prime shipping, has forced other online and brick and mortar retailers to lower their prices or up their act, so kudos to them for that, if nothing else!

If I were running Target.com and saw their embarrassing 43% approval rating here (UPDATE: Looks like since I sent them this review they sent their ringers here to up their ratings and pretend they are good now - nice try guys), heads would be rolling. Time to reboot and restaff. We even took out RedCards to get free shipping to Hawaii. They forgot to add, 'if it ever arrives.'

Our first order was just two lightweight clothing items we placed over a month ago and has still never arrived. USPS priority mail would take 3 to 5 days and it's certainly not a weight issue. Instead, for no apparent reason they used UPS who then for no apparent reason handed it off to the Post Office who then shipped it by boat which takes four to six weeks! Meanwhile we got emails asking us to review the items. Really? So their systems don't even know to not ask for reviews on items that haven't arrived? Again, as I write this, they have still not arrived. So we called them and they profusely apologized and said they would express ship a replacement and if the first order ever arrived to donate it. That was ten days ago - they have a peculiar way of defining 'express shipping.' Any eBay merchant knows that USPS first class or priority mail gets things to any part of the country in 3 to 5 days - even Hawaii.

Today we called about another order that had multiple items, all clothing or accessories and again very light weight. Since they break up your order and ship things piecemeal (without telling you), some items came right away like you would expect, others, are still not here three weeks later. Again profuse apologies and they are sending out a $15 gift card for the hassle. Woop de doo!

Here's the absolute capper for this horrible experience, adding insult to injury - we just got an email asking us to send back the items by a certain date to avoid being charged for them of that first order that still has never arrived - the one we were told that if it ever did to just donate the items. Seriously! Obviously one hand does not know what the other hand is doing at Target.com and they don't seem to care about it either. We are done with them.