Florestano P.

I would gladly give zero stars if it were possible. My experience with Chuwi's customer service has been nothing short of a nightmare, a journey through a labyrinth of inefficiency, indifference, and sheer lack of professionalism.

I sent in my RZBox PC for repair, at my own expense, hoping for a swift and competent service. Instead, I found myself caught in a cycle of delays and deferrals that lasted a staggering 9 months. Throughout this period, I tried to remain patient and understanding, but my patience has its limits.

The final blow came when, without any notice or communication, Chuwi closed my support ticket. No resolution, no explanation, no apology. To add insult to injury, my PC was not even returned to me. It's as if it vanished into thin air.

This is not just an example of poor customer service, but a downright affront. It's unacceptable for a company to treat its customers this way, with no respect for their time, their money, and their trust.

I strongly discourage anyone from doing business with Chuwi. Their lack of accountability and respect for customers is staggering. If you're looking for a reliable brand, with competent and respectful customer service, you need to look elsewhere. As far as I'm concerned, Chuwi has permanently lost my trust