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I ordered a pair of slippers on the 21st of March. I neither received an acknowledgement of the order nor responses to 2 emails that I sent.
The item finally arrived on 19th April. Apart from the fact that I have since ordered a pair because I needed a replacement much sooner than nearly 4 weeks, what arrived has a fault.
I therefore want to return the pair at the quickest possible time. It says to request an RMA at the bottom of their website but there is nowhere on their website that shows where to get this. "We want you to be happy so if the product doesnt work for any reason we will accept your return. Simply Request RMA at the bottom of the website page.". Please where on your website can I request this?
So right now I am not sure how to initiate the return of the pair of slippers before the 30 days.
Not sure why they don't respond to email and social media messages yet there is not telephone contact!
I bought some items from this company on 13th of January this year. None of them looked like anything described on the package so I returned them. I have been waiting since for a refund, to no avail. Each time I call, it is ALWAYS a voice recording to say that their office is closed.
Please I need my refund ASAP.
Thank you.
Folasade O.'s review of Flopstore earned a Very Helpful vote
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I received an expired product! In your opinion this is normal! I will apply this to my face! It's...
"We greatly regret that you have faced this issue with your order. We are extremely sorry to keep you waiting this long and we assure you that your matter is being looked into and will do everything in our power to ensure your issue is resolved. Till then sincerely appreciate your patience."