Francis B.

In today's fast-paced world, efficient and reliable delivery services are essential. I recently entrusted Beforwad website with high expectations and bought a car from them, hoping for a seamless delivery process. Unfortunately, my experience with Beforwad was far from satisfactory, leaving me disappointed and disillusioned with their service.

From Japan, all was okay until I got an email asking me to add $50 on $25,274 then after making yet another transfer someone came in and said I shouldn't have added that $50 then I asked them to pay the $50 back which they didn't. So, the car was shipped after 3 months plus the car arrived in Tanzania, TZ team was okay ish in communication via email. Tho since I had paid CIF Kigali Rwanda, they also wanted me to pay again for clearing service in TZ so i had to send all the papers claiming that I paid for the whole service Cost Insurance, and Flight (CIF) to Kigali.

When the car arrived in Kigali it came without the Right-hand passenger side inner tail light nor the, Front Bumper Clear Fog Lights Driving Lamps and the rear wiper since I had paid for insurance, I start to communicate with Beforwad Rwanda, this set up of Rwandan side is the worse of poorer customer service by the someone called Sam, you call or txt they say am on leave or call this and that person. Basically, nobody cares.

So now I have a car worth $25,274 plus 25,000,000frw for taxes/number plate with damages. (attached pictures)

In conclusion, I cannot in good conscience recommend Beforwad to others based on my disappointing experience. Until significant improvements are made to address these fundamental shortcomings, I would caution anyone considering their services to proceed with extreme caution. Beforwad has left me disillusioned and disheartened, a far cry from the reliable service I had hoped for.