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I ordered a funko pop two months ago. It never arrived. They promised to send it again. That never arrived. My son also independently ordered an item and it never arrived. This company will take your money but you may never receive you items even when you follow up diligently.
Products used:
Funko pop
I've been a customer of Bas Bleu for about 20 years - I did not make a lot of purchases but usually 2-3 items a year for birthdays. I recently found out that Bas Bleu has been charging me $14.95/month for some crappy VIP program. I called to get it canceled and the customer rep told me I should have realized it earlier because I did check a box and received a confirmation email, which he admitted probably went to my spam folder. This is a company I made sure to buy from even though it was always cheaper on Amazon and I had to pay shipping and they often had delivery issues. I also asked to leave my feedback and the customer rep told me that management sometimes reviewed their calls - Well, can't fix a problem if you don't know about it! I will not be shopping with this company again, although I might use their catalog to pick out items on Amazon :)
Update: New Chic responded to my post with a generic cut and paste response that doesn't address my issue and asked for my patience a 5th time (did New Chic even read my review - apparently not!). But let me add dates so that you all can see how ridiculous New Chic is. I order a product from New Chic at the beginning of September. I waited the 7-20 days recommended by their online support FAQ page for my country. I wrote an email asking where my product was after 4 weeks and they asked for my patience, so I waited another 2 weeks. When the product did not show up after 6 weeks I sent another 3 emails and each time was asked by New Chic to be patient. Finally after 8 weeks, I resolved the issue by chatting with a customer service agent online and they did issue me a refund. My advice is to walk away from New Chic - they do not listen to their customers and make it very difficult to either recieve what you bought or get a refund. They will also tell you to be patient using form letters and never really look at your case!
Ordered a product and 4 weeks later it had yet to arrive. I wrote emails - 4 in total - was told to be patient to every email with a form letter. Finally received a refund after using their online chat. Eventually, this company did the right thing but it was aggravating and took quite a bit of time to resolve. I never received the product so can't review that - just the laughably bad "customer service."
Dear Frances B.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. http://www.newchic.com/shipping-methods-hc13.html. Business days means that weekends and holidays are not included. Total Delivery Time = Processing Time + estimated Shipping Time.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive an email update via your register email address. Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are out of our control. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope for your kindly understanding.
We kindly suggest that you can check your Newchic account, you can get the order details there if you placed the order on Newchic. You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details)
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
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Thank you for reaching out, Frances. We’re so sorry to hear that your orders have not arrived. Considering multiple shipments have not been delivered to both you and your son, it sounds like an issue may be occurring with the address selected at Checkout and/or the postal service in your area. Our Client Services team would be grateful for the opportunity to assist you with a resolution. Please contact us via online chat or phone call during our regular business hours, or send us an email at hello@entertainmentearth.com so we can help.