Frances V.

I ordered an item for christmas on NOVEMBER 23,2019. The trancking provided on November 25,2019 stated that canada post received electronic information that a package will be submitted, but the package was never submitted to them. They have charged me for this item and I still have yet to receive it. I opened a ticket on December 6,2019 and STILL have not received a response or resolution to my problem. I would think twice before shopping online with Dynamite because if you don't receive something, you will probably never see your item or your money! I called several times and was placed on hold only to be told, "they are investigating". A simple solution of resending the item or refunding me would be fine and they can investigate on their own. The customer should come first, especially someone who has spend thousands of dollars at their store.

If you ever have any issues with Guess, they really value your business, and they will find a way to rectify it.
For some reason when I was trying to purchase something, I had $30 guest list points. My purchase wouldn't go through and I lost the $30 completely from my guest list account. I advised them and they refunded me right away, no BS! It was wonderful, they definitely have my business!

I had just checked out of my shopping bag to proceed to purchase my items. I clicked on pay pal to submit my payment information, once I hit "complete order" the order didn't go through and went back to the main page. So I clicked on my shopping bag and one item was missing, the one item that I wanted to purchase in the first place. So I go to the item, and low and behold it was SOLD OUT. SO I decided I can go up a size since I loved the item so much, but I wanted to see just how big their size was... Let me tell you, I spent 2 hours looking for a women's shoe size chart. There is none, only for kids. I even googled for one. Nothing. 2 hours later, I decided I will get them 1 size up and buy an insole. Doesn't the same freaking thing happen? I hit complete purchase, get redirected and turns out THAT size is now SOLD OUT! WTF, they need to not allow you to actually complete a purchase before you can find out the shoe is sold out, what a waste of my day.
I sent a message to customer service, and their rep responded that basically too bad, things get sold out, call customer service to find one in store and you can go get it within 24 hours, if they have one.
First of all I am shopping online for a reason. I don't want to go to the stores.
Second, I am not going to drive over an hour away to get a shoe, you can deliver it to me! That wasn't an option by the way.
What an annoying website, seriously, don't waste your time shopping online. Somehow there are mass buyers manipulating their online system and clearing out popular sizes and most probably selling them on ebay.
Save your money. Shop at Zara! It never happens there, and if an item sells out they advise you that they will email you when it is back in stock, AND they have a freakin size chart!