I am still chasing compensation for two lost packages, and have been doing so for 5 months. I have an email address which no one answers, my claim has been logged as 'rejected' for no apparent reason, the phone number on the website cuts off when I press 0 to be transferred to an adviser, the contact form has crashed after having spent ten minutes completing it with my complaint (and then it deleted the content) and I paid insurance for these items!