Frankie D.

Avoid ordering from La Roudete at all costs.

If you happen to be unfortunate like me and wish to return your order, you will have your money withheld from you for over 7 weeks. They will organise collections for your parcel and the courier will fail to show up. This happened 6 times, I had to make over 30 phone calls and countless emails to chase for my money back (which I am still waiting for!). I had to take annual leave on two occasions when I was told they'd be collecting between 3-5pm mid week however they never showed up.

I spent £145.19 on my order and was offered two lots of £23.51 as compensation, which they have failed to pay. I am later told they do not pay compensation and just one lot of £23.51 was issued but this was just part of my refund.

I have been lied to by every La Roudete representative I've spoken to with (via phone and email).

When this was escalated to Sharron (La Redoute Senior Customer Experience Adviser), she lied multiple times, promising me that my refund was processed when it was wasn't. When I've chased for my refund (which at this point was 5 days late reaching my account to what Sharron said). Another representative Alison have told me it's been processed but only yesterday and for £121.68. She stated that two lots of £23.51 were processed as compensation and I will need to wait 5-7 working days, despite being told it would reach my account 2-4 days. This again seems to be a lie as Sharron has told me they do not issue any compensation (although I had been told twice that they do).

An absolute shambles for customer service and I genuinely wouldn't run the risk of ordering anything from them.