Refund policy = no refunds possible. I purchased a game for my son and purchased it for the wrong platform. I realized my mistake and requested a refund. Because they had sent the key they would not provide a refund, even though the key had never been used or even accessed. Their policy clearly states that refunds are at their discretion, so they choose not to give refunds (apparently over and over again, based on the multiple reviews of the same nature).