Frank R.

So far so good! Easy and efficient

Just last week I purchased a phone from Kenny305K whose real name is Kenneth Talavera from Miami. In the original post on buying the phone he said he could expedite the phone for me so I paid right away. In the private messages section after the sale, sellers are required to send tracking number 2 days after the sale. No tracking numbers and here is a copy of the conversation:

Comments 11
Comments on this page are private, visible only to buyer, seller and Swappa staff.

Frank R.
Frank R. Buyer
May 03,2020 - 11:14 AM
KENNY305k,

What can I do to expedite the shipment and sent to arrive quickly? Someone stole my phone on Thursday and I need your phone to work from home. I can't miss a week for a phone to use for work, so could you please help me out. Please advise.
Thanks
Frank

KENNY305K
KENNY305K Seller
May 03,2020 - 11:34 AM
Ok. Thanks

Frank R.
Frank R. Buyer
May 05,2020 - 12:56 PM
I asked if you could expedite shipping and you said OK Thanks and I didn't get the phone or tracking numbers. Please advise!

Frank R.
Frank R. Buyer
May 05,2020 - 02:22 PM
I asked if you could expedite the shipment to arrive quickly and you said OK, thanks. I haven't received the phone and I didn't get any tracking numbers. Have you shipped the phone? Please advise!

KENNY305K
KENNY305K Seller
May 05,2020 - 02:28 PM
ON FRIDAY YOU WILL HAVE IT IN YOUR HANDS.

Frank R.
Frank R. Buyer
May 05,2020 - 03:27 PM
Tracking numbers please...

Frank R.
Frank R. Buyer
May 05,2020 - 03:28 PM
Please provide tracking numbers as required by Swappa

Rob D.
Rob D. Staff
May 05,2020 - 03:30 PM
KENNY305K, please communicate and provide a tracking number on this page to keep the sale moving in the right direction.

Please be sure to review our shipping time frame requirements here: https://swappa.com/faq/sell/shipping_time_frame

Thank you.

Frank R.
Frank R. Buyer
May 06,2020 - 02:24 PM
Where are the tracking numbers?

Joshua G.
Joshua G. Staff
May 06,2020 - 02:25 PM
Frank R., unfortunately at this time, I recommend you file a PayPal dispute to begin the forced refund process:

Login to PayPal, locate and click on the payment sent to the seller, and then click on the "Report a problem" link. From there, you can file a dispute.

Here's more information from PayPal on the Dispute Resolution process:
https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution

Frank R.
Frank R. Buyer
May 08,2020 - 09:37 AM
No phone today! Both Post office and UPS send me an email with all mail/packages I will be getting as soon as they hit their system. Only letters coming today from Post Office. Other stuff coming, just not the phone. So ITS NOT COMING! Ripped off, but Paypal will get me my money back... eventually. Could take up to 60 days. Bad seller and leaves me with a bad opinion of Swappa as my first experience was looking forward to a battle to get my money back. No help from Swappa. They don't even have a way to compensate or throw you a deal or anything to make up a major inconvenience. Nothing! They just tossed it to Paypal! Major inconvenience.

I never received a phone, nor did the seller respond to requests to provide a tracking number and Swappa can't do anything to help you get you money back other than to tell you to report it to Paypal, which is their preferred method for paying. Now I have to wait up to 60 days for some resolution to this issue. In the meantime Kenneth Talavera has my $600 and I still need a phone to use for working from home. My first and last experience with Swappa.