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They switch sites & i cant even view games ezly. They r one by one on top of each other. Cant access other areas of the site.
SO, disappointed in this co. Have been a customer for YEARS. Their service coverage is spotty & they've recently changed to Verizon only. I cannot get coverage unless I travel 10 miles from home. I have 1,1300 minutes left & I can't use them! U can't email this company. Live Chats u just go round in a circle explaining your problem over & over. I'm in auto enroll and will lose $435 due to not using their service. Stay away!
They refunded me $22 out of $430. It's like a scam!
We've spent LITERALLY 8 hrs. With foreign customer service reps.
Tip for consumers:
Tracfone SAID they have coverage in my area, but they do NOT!
Products used:
Nokia flip phone & apple iPhone cell coverage
Car Shield/American Auto Shield misrepresented the coverage sold to me.
On May 16,2022, CS told me they don't cover convertibles which I clearly stated I had from initial coverage & VIN # submitted. The roof is operated by the POWER WINDOW MOTOR which IS covered under my GOLD policy. Rear windows won't go up & is effecting use of the roof.
They ALSO cannot provide me with a repair facility that accepts Car Shield. I also can't locate a repair facility that accepts Car Chield. They also won't reimburse for any out of pocket repair expenses I may make to repair at a garage where I'd pay upfront.
I've paid $1,800 over 18 months with zero claims, just to be told my car is not covered. (My auto insurance policy costs less.)
I requested reimbursement for my past payments, but have not received a call back from a "supervisor".
This policy is worth pennies on the dollar, as they have more EXCLUSIONS than covered repairs.
Besides calling service stations, I've had to call Car Shield & American Auto 6x already. This policy was sold to me in error.
My contract reads: "#17. IF IT IS DISCOVERED THAT A CONTRACT IS ERRANTLY SOLD TO YOU ON AN INELIGIBLE VEHICLE, THEN A FULL REFUND OF THE COST OF THE CONTRACT SHALL BE MADE TO YOU;
Contract DOES NOT STATE ANYWHERE that convertibles are not covered.
This company(s) practices Deceptive & misrepresentation in the selling of this CONTRACT to me.
Again, I request my premiums be reimbursed, ($1,800).
Can't provide me with a repair facility that accepts Car Shield.
BEWARE!
Tip for consumers:
Many ppl think they r covered & pay consistently like me [for 18 months, $100 month), only to find when they need the warranty you’ll be hard pressed to find a repair facility that will accept this warranty OR they will deny coverage.
Products used:
None. Can’t find a repair facility that accepts Car Shield / American Auto Warranty that also repairs Jaguar.
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