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Absolutely TERRIBLE! Wanted to return 3 office chairs. Their new policy forces you to pay 35% restocking fee and pay for return shipping yourself! Have never heard of a company that does this EVER. I paid $250 to send them back their chairs and I got nothing in return. Spoke to a supervisor and they were no help. They would not budge on the 35% restocking fee even if it meant losing a returning customer. Will NEVER purchase from this company again.
Tip for consumers:
Absolutely TERRIBLE! Wanted to return 3 office chairs. Their new policy forces you to pay 35% restocking fee and pay for return shipping yourself! Have never heard of a company that does this EVER. I paid $250 to send them back their chairs and I got nothing in return. Spoke to a supervisor and they were no help. they would not budge on the 35% restocking fee even if it meant losing a returning customer. Will NEVER purchase from this company again.
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