On 10/31 I purched a Diamond solitary ring for my wife for Christmas. I was concerned about the size. I was told to just bring it back for sizing would only take an hour or so. On 11/3 I made an appointment to come in at 10:30 on 12/27 we arrived at 10:10 that day. First, I was told next day, I complained that that I just drove 80 miles to get here that's why I made an appointment they said be ready around 2 pm The last thing I want to do is hang around for 4 hours.I was with my wife and daughter who was thinking about buying something but changed her mind after the way I was treated. Another man walked into the store and changed his mind also after he herd my conversation with the salesperson, walked over to me and said hope you get this figured out and said he don't need my kind of problems and walked out. They did ship it to me overnight it had to be signed for so I sat and waited for FedX all day. I WILL NEVER BUY FRON STEVEN SINGER AND TELL ANYONE NOT TO BUY FROM HIM>